Terms of service

oseas GbR — Last updated: July 2026

1. Scope The following Terms of Service apply to all orders placed through our online shop. Our online shop is aimed exclusively at consumers. A consumer is any natural person who enters into a legal transaction for purposes that are predominantly outside their trade, business or self-employed profession. A trader is a natural or legal person or a partnership with legal capacity who, when entering into a legal transaction, acts in the exercise of their trade, business or self-employed profession.

2. Contracting party, conclusion of contract, correction options The purchase contract is concluded with oseas GbR. By placing products in our online shop, we make a binding offer to conclude a contract for these items. You can first place our products in the shopping cart without obligation and correct your entries at any time before submitting your binding order, using the correction tools provided and explained in the ordering process. The contract is concluded when you accept the offer for the goods in the shopping cart by clicking the order button. Immediately after submitting your order, you will receive a confirmation by email.

3. Contract language, storage of the contract text Language(s) available for concluding the contract: German & English. We store the contract text and send you the order details and our Terms of Service in text form. For security reasons, the contract text is no longer accessible via the internet.

4. Delivery terms Shipping costs may apply in addition to the stated product prices. Details on any shipping costs can be found with the offers.

5. Prices and small-business status All prices stated are final prices. As a small business within the meaning of Section 19 of the German VAT Act (UStG), we do not charge VAT. Shipping costs may apply in addition to the stated prices, see Section 4.

6. Payment The following payment methods are generally available in our shop:

Credit card (Visa, Mastercard, Maestro, Union Pay) You provide your credit card details when placing your order. Your card will be charged immediately after the order is placed.

PayPal, PayPal Express To pay the invoice amount via the payment service provider PayPal (Europe) S.à r.l. et Cie, S.C.A, 22-24 Boulevard Royal, L-2449 Luxembourg ("PayPal"), you must be registered with PayPal, log in with your credentials and confirm the payment instruction. The payment transaction is carried out by PayPal immediately after the order is placed. You will receive further information during the ordering process.

Klarna In cooperation with the payment service provider Klarna Bank AB (publ.), Sveavägen 46, 111 34 Stockholm, Sweden ("Klarna"), we offer you various payment options (e.g. instant bank transfer, pay by invoice, instalments). Payment via Klarna is only available to consumers. Unless otherwise stated below, payment via Klarna requires a successful address and credit check, and payment is made directly to Klarna. You will receive further information with the respective payment option and during the ordering process.

Google Pay To pay the invoice amount via the payment service provider Google Ireland Ltd., Gordon House, Barrow Street, Dublin 4, Ireland ("Google"), you must be registered with Google, have activated Google Pay, log in with your credentials and confirm the payment instruction. The payment transaction is carried out immediately after the order is placed. You will receive further information during the ordering process.

Apple Pay To pay the invoice amount via Apple Pay (Apple Distribution International Ltd., Hollyhill Industrial Estate, Hollyhill, Cork, Ireland), you must have activated Apple Pay on a supported device and confirm the payment by authentication (e.g. Face ID, Touch ID or device passcode). The payment transaction is carried out immediately after the order is placed.

EPS To pay the invoice amount via the EPS online bank transfer method, you must have an account enabled for online banking with a participating Austrian bank, identify yourself accordingly and confirm the payment instruction. You will receive further information during the ordering process.

7. Retention of title The goods remain our property until full payment has been made.

8. Transport damage If goods are delivered with obvious transport damage, please report such defects to the delivery driver as soon as possible and contact us without delay. Failure to report the damage or contact us has no consequences for your statutory rights or their enforcement, in particular your warranty rights. However, it helps us to assert our own claims against the carrier or the transport insurance.

9. Warranty and guarantees

Statutory warranty rights Unless expressly agreed otherwise below, statutory warranty law applies. The following limitations and shortened periods do not apply to claims based on damage caused by us, our legal representatives or vicarious agents

  • in the event of injury to life, body or health,
  • in the event of intentional or grossly negligent breach of duty or fraudulent intent,
  • in the event of breach of essential contractual obligations, the fulfilment of which is essential for the proper performance of the contract and on the observance of which the contractual partner may regularly rely (cardinal obligations),
  • within the scope of a guarantee, if agreed, or
  • insofar as the scope of the Product Liability Act applies.

Limitations towards consumers For the purchase of used goods by consumers: if the defect appears more than one year after delivery of the goods, claims for defects are excluded. Defects that appear within one year of delivery can be asserted within the statutory limitation period of two years from delivery of the goods.

Guarantees and customer service Information on any additional guarantees that may apply and their exact conditions can be found with the respective product and on special information pages in the online shop. Customer service: You can reach our customer service for questions, complaints and claims by email at hello@oseas.de

10. Liability We are always liable without limitation for claims based on damage caused by us, our legal representatives or vicarious agents

  • in the event of injury to life, body or health,
  • in the event of intentional or grossly negligent breach of duty,
  • in the case of guarantee promises, if agreed, or
  • insofar as the scope of the Product Liability Act applies.

In the event of a breach of essential contractual obligations, the fulfilment of which is essential for the proper performance of the contract and on the observance of which the contractual partner may regularly rely (cardinal obligations), through slight negligence on the part of us, our legal representatives or vicarious agents, liability is limited in amount to the damage foreseeable at the time the contract was concluded, the occurrence of which must typically be expected. Otherwise, claims for damages are excluded.

11. Intellectual property Our Services, including but not limited to all trademarks, brands, text, displays, images, graphics, product reviews, video and audio, and the design, selection and arrangement thereof, are owned by oseas, its affiliates or licensors and are protected by national and international patent, copyright and other intellectual property laws. These Terms permit you to use the Services for your personal, non-commercial use only. You must not reproduce, distribute, modify, create derivative works of, publicly display, publicly perform, republish, download, store or transmit any of the material on the Services without our prior written consent. Except as expressly provided herein, nothing in these Terms grants you a licence or other rights in any patent, trademark, copyright or other intellectual property of oseas, Shopify or any third party. Unauthorised use of the Services may constitute a violation of applicable intellectual property laws. All rights not expressly granted herein are reserved by oseas. The oseas names, logos, product and service names, designs and slogans are trademarks of oseas or its affiliates or licensors. You must not use such trademarks without the prior written permission of oseas. Shopify's name, logo, product and service names, designs and slogans are trademarks of Shopify. All other names, logos, product and service names, designs and slogans on the Services are the trademarks of their respective owners.

12. Optional tools You may be given access to customer tools offered by third parties as part of the Services. We do not monitor and have no control or input over these tools. You acknowledge and agree that we provide access to such tools "as is" and "as available" without any warranties, representations or endorsement. Any use of optional tools offered through the site is entirely at your own risk and discretion, and you should familiarise yourself with and approve of the terms on which the relevant third-party tools are provided. We may also offer new features through the Services in the future. Such new features are also considered part of the Services and are subject to these Terms of Service.

13. External links The Services may contain materials and hyperlinks to websites provided or operated by third parties. We are not responsible for examining or evaluating the content or accuracy of any third-party materials or websites you access. If you leave the Services to access these third-party materials or websites, you do so at your own risk. Please review the third party's policies and practices carefully before engaging in any transaction. Complaints, claims, concerns or questions regarding third-party products and services should be directed to the relevant third party. Statutory claims against oseas, in particular under warranty and liability pursuant to Sections 9 and 10 of these Terms, remain unaffected.

14. Relationship with Shopify oseas is powered by Shopify, which enables us to provide the Services to you. However, all sales and purchases you make in our shop are made directly with oseas. By using the Services, you acknowledge that Shopify is not responsible for any aspect of sales between you and oseas, including any injury, damage or loss resulting from purchased products and services. You hereby expressly release Shopify and its affiliates from all claims, damages and liabilities arising from or related to your purchases and transactions with oseas.

15. Errors, inaccuracies and omissions Occasionally, information on or in the Services may contain typographical errors, inaccuracies or omissions that may relate to product descriptions, pricing, promotions, offers, product shipping charges, transit times and availability. We reserve the right to correct any errors, inaccuracies or omissions and to change or update information at any time without prior notice. A contract that has already been validly concluded (see Section 2) remains unaffected; the statutory right of withdrawal and any rights of rescission also remain unaffected.

16. Prohibited uses You may use the Services only for lawful purposes. In particular, you may not use the Services to:

  • violate applicable law,
  • infringe the intellectual property rights of oseas or third parties,
  • harass, insult or harm other people,
  • transmit false or misleading information,
  • send advertising, spam or similar unsolicited messages,
  • impersonate another person,
  • distribute viruses or other malicious code,
  • unlawfully collect personal data of others,
  • use robots, scraping tools or automated means (including AI agents) to use the Services, except in accordance with Section 17,
  • circumvent security or access restrictions of the Services.

We reserve the right to restrict or block access to the Services in the event of violations of these Terms.

17. Automated access / AI agents This section applies if you use, allow or enable an agent to access the Services. "Agent" means any software or service that acts autonomously or semi-autonomously on behalf of a person. An agent may only access the Services if it identifies itself as such: it must disclose in HTTP/HTTPS requests that the request comes from an agent (e.g. "Agent/[agent name]" in the user-agent string), must not conceal this or imitate human behaviour, must truthfully state whether an interaction comes from a human or a machine, and must not circumvent any measures intended to restrict or control agent access to the Services.

18. Dispute resolution oseas is not willing to participate in out-of-court dispute resolution proceedings before a consumer arbitration board.