Refund policy

We offer a 30-day return policy. This means you have 30 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it: unworn, unused, with tags attached and in its original packaging. You will also need the receipt or another proof of purchase. As our products are underwear worn close to the body, we ask for your understanding that worn items cannot be returned.

To start a return, contact us at hello@oseas.eu. We will send you further instructions and the address to send your return to.

Damages and issues Please inspect your order when you receive it and contact us immediately if the item is defective or damaged, or if you received the wrong item, so that we can look into the issue and make it right.

Exchanges The fastest way to get the item you want is to return the item you have. Once the return is accepted, you can buy the new item in a separate purchase.

European Union – 14-day cooling-off period Notwithstanding the above, if your order is shipped to the European Union, you have the right to cancel or return your order within 14 days without giving any reason. As described above, the item must be in the same condition that you received it: unworn, unused, with tags attached and in its original packaging. You will also need the receipt or another proof of purchase.

Refunds We will notify you once we have received and inspected your return and let you know whether the refund has been approved. If approved, you will be automatically refunded to your original payment method within 10 business days. Please remember that it can take some time for your bank or credit card company to process and post the refund. If more than 15 business days have passed since we approved your return, please contact us at hello@oseas.eu.